Provider Stories

Real, de-identified accounts from healthcare providers across the country — page 7 of 10.

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A parent's angry review about a visit they never attended

A parent wrote a furious review about their adult child's appointment, admitting they were not present and had it secondhand. The account was wrong on key points, but I could not correct it without discussing the actual patient's care. It…

When the reviews turned personal and then threatening

One person left escalating reviews that moved from a care complaint into personal, then threatening, language over several weeks. I could not respond without risking disclosure of who they likely were, so the reply box was closed to me by…