Privacy & Terms

Who we are

The RESPOND Act is a public advocacy campaign to restore fairness for healthcare providers facing false or abusive public online reviews, while preserving patient privacy under HIPAA. This Privacy & Terms notice explains how we handle the information you choose to share with us — most importantly through the Share Your Story form — and the terms under which you may use this site. For any question about this notice, contact info@respondact.com.

What we collect

We collect only what you provide. When you submit a story, that may include:

• Provider details: your first and last name, email address, professional credentials, years in practice, medical specialty, and state of practice.
• Incident details: the type of review or complaint, the platform, the incident date, and — optionally — a link to the public review.
• Impact and narrative: the impacts you select and the account you write in your own words.
• Supporting documents: any files you choose to upload.
• Consent choices: whether you allow de-identified publication, use in legislative materials, and follow-up contact.

We ask you not to include patient names, dates of birth, or other information that could identify a patient. Please share your own experience, not a patient's records.

How we use it

Your consent choices control how your story is used:

• Internal analysis (always): we use submissions to understand the scale and impact of this issue and to build the evidentiary record for legislative reform.
• Publication (only if you opt in): if you allow anonymous publication, your story may appear on this site in de-identified form — without your name or identifying practice details — after our team reviews it.
• Legislative materials (only if you opt in): if you allow it, your story may be included in briefs, testimony, and materials presented to lawmakers.
• Follow-up contact (only if you opt in): if you consent, a member of our team may contact you at the email you provided to clarify your story or share developments.

Unchecked options mean your story is stored confidentially and used only for internal analysis.

De-identification

No story is published automatically. Before anything appears publicly, our team reviews it and removes names, dates, locations, and any specific detail that could identify a patient or a provider. Where a detail is too identifying, we generalize or remove it. Your name and identifying practice details are never published.

What we never do

• We never publish your name or identifying practice details.
• We never sell or rent your personal information.
• We never share your personal information with third parties without your explicit consent, except where required by law.
• We never publish a story you did not consent to publish.

Storage & security

Submissions are encrypted in transit and stored in a secure database. Access is limited to the team members who review and moderate stories. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect the information you share.

Your rights

You may ask us to access, correct, or remove your story or personal information at any time. To make a request, email info@respondact.com and we will act on it promptly.

Uploaded documents

Files you upload are used only to help verify and understand your account. Please remove or redact any patient-identifying information before uploading. You may request deletion of uploaded files at any time.

Cookies & third parties

This site loads scripts and data through our technology platform (fastcloud) to display stories and process submissions, and may set cookies strictly necessary for those functions. We do not run analytics, advertising, or third-party tracking on this site, and we do not sell your data.

Not medical or legal advice

This site is an advocacy campaign. Its content — including provider stories and explanations of HIPAA and the RESPOND Act — is for general information only and is not medical, legal, or professional advice. If you face an active legal matter, consult your own attorney before posting publicly anywhere.

Terms of Use

Acceptable use

By submitting a story you confirm that it is your own truthful experience as a healthcare provider, and that you have not included patient-identifying information. Do not submit content that is unlawful, defamatory, or that infringes another person's rights.

License to publish de-identified stories

If you grant publication consent, you give the RESPOND Act campaign a non-exclusive, royalty-free license to publish and adapt your story in de-identified form for the campaign's advocacy and educational purposes. You may withdraw this permission for future use at any time by contacting us; we will remove the story promptly.

Disclaimer of warranties

This site is provided "as is," without warranties of any kind. We do not guarantee that the site will be uninterrupted or error-free, or that any legislative outcome will result from this campaign.

Governing law

These terms are governed by the applicable laws of the United States, without regard to conflict-of-law principles.

Changes to this notice

We may update this Privacy & Terms notice from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about your privacy or these terms? Email info@respondact.com, or reach us through the Contact page.