Two bad reviews, then an offer to erase them for a fee
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
Two vague one star reviews arrived days apart, followed by an email offering to clean them up for a monthly retainer.
What actually happened
It was extortion in a marketing costume, and each review looked like an opinion the platform would not touch.
Impact
The pressure to pay was real in a practice that lives on stars.
Steps taken
I kept the emails and reported the reviews, with no result.