Blamed for a bad visit on a day another dentist saw them
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
A one star review described a painful appointment on a day I was not in the office, clearly a different dentist with a similar name across town.
What actually happened
The details matched another practice entirely, but the rating still landed on my profile and dragged down my average.
Impact
A couple of new patients told me they almost did not book because of it.
Steps taken
I submitted the mismatch to the platform and got an automated reply that they do not adjudicate factual disputes.