A competitor's review landed the week their new office opened
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What was posted
A review dinged my "outdated equipment" and steered readers to "the newer office nearby," appearing the same week a competitor opened two blocks away.
What actually happened
It read like marketing, not a patient, but I could not prove the source and the platform would not act on suspicion.
Impact
It pulled my rating down right as I was trying to grow, and I watched a slow month follow.
Steps taken
I documented the timing and language and reported it, and none of it moved the review team.