A viral post, then a flood of reviews from strangers
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
A viral local post misrepresented a case, and a burst of one star reviews arrived from accounts outside my area.
What actually happened
We cannot relitigate a surgery in public, and few reviewers had ever been patients.
Impact
My staff took the pile-on personally and morale dipped.
Steps taken
I flagged the fakes and the platform trimmed only a few.