A copay mix-up that torched my rating
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What was posted
The review was about a copay confusion at the desk, not the treatment, but it left one star.
What actually happened
The care went well, but a star rating flattens a paperwork issue and a clinical one into the same thing.
Impact
I find myself explaining the difference between the desk and the chair.
Steps taken
We fixed the copay issue, but the review never changed.