Accused of a root canal I have no record of doing
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
An angry review described a botched root canal and "constant pain," naming a procedure with no matching patient in my records.
What actually happened
It may have been meant for another dentist or invented, but I cannot deny a patient relationship that never existed.
Impact
New patient scheduling slowed while it held the top spot.
Steps taken
I reported it and was left defending work I have no record of doing.