A review that read like an ad for the practice down the street
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
A review called my office "behind the times" and recommended a specific competitor by name.
What actually happened
The promotional tone did not read like a patient, but I could not prove authorship.
Impact
In a small market, one steering review moves real appointments.
Steps taken
I reported it and the platform declined to act on suspicion.