A wrong-dentist review that buried me in the search results
This account was submitted by a healthcare provider and de-identified before publication. Details that could identify a patient or practice have been removed, and it is shared with the provider’s consent.
What was posted
A negative review described an appointment booked through another system on a day I was not practicing.
What actually happened
It was clearly meant for a different dentist, but on a booking platform it directly suppresses my visibility.
Impact
The algorithm quietly shows me to fewer patients over someone else's visit.
Steps taken
I flagged the mismatch and was told they do not mediate disputes.