A billing dispute rated as if it were my dentistry
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What was posted
A one star review was entirely about an insurance denial and a surprise balance, with nothing about the actual treatment.
What actually happened
Billing runs through a separate company I argue with on patients' behalf, but the rating attaches to my clinical name.
Impact
New patients cite it, and I find myself explaining that billing is a separate department.
Steps taken
My staff resolved the underlying issue, but the review never changed.