One star for a hearing aid's price, a decision I never made
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A one star review complained about the price and warranty terms of a hearing aid, decisions set by the manufacturer rather than by my clinic, and framed the whole thing as a failure of my care.
The audiology evaluation and fitting themselves had gone smoothly, and the patient had heard noticeably better by the end of the appointment, but the review reads as a blanket condemnation. The care I provide is patient centered and careful, and none of that is what the review is actually about.
Yelp keeps it visible while filtering out some of my genuine positive reviews into the hidden section, and in a rural state with few audiologists, my Yelp presence matters more than it might in a big city, so even one skewed review has reach.
I tried explaining, in a flag to Yelp, that hearing aid costs and warranties are manufacturer decisions, and it made no difference. There was no mechanism to have the review recategorized as being about a third party's pricing.